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Hosting with rosehosting.com
Posted by | Posted in Personal | Posted on 18-12-2008
Tagged Under : web hosting
Hosting with rosehosting.com
I have a webhosting account with rosehosting.com where I host my web sites. They charge the hosting fee from my credit card on every month. Recently my credit card got expired and I forgot to update the credit card information when I received new credit card.
Yesterday when I checked my site, it was offline. I contacted rosehosting team. They said that my site is offline because of non payment and they had sent me an email about this issue one week back. I check my mails regularly and I did not see any communications from them. I was hosting with them for two yeas now. I feel I deserve a better treatment on this issue rather than taking my site offline. If they were not getting any response for their e-mail (In fact I did not get that e-mail) they could have give me a call or they could have send me one more reminder email. They even did not send an e-mail after taking my server offline.
I feel so disappointed and unhappy with the behavior of rosehosting.com. So I am planning to change my hosting company. If any of you guys has any suggestions, please share it with me. I need a good, reliable VPS hosting. I don’t want my site to be offline for another 12 hours. Any recommendations are welcome.
We are very sorry to hear about this problem. Unfortunately, we send a warning email on or before the fifth of the month to all those that have not paid their accounts. Some times the email may not reach you due to many different reasons. For example your spam filter may erroneously tag it as spam and move it to your spam directory. This is why we ask all our customers to put our emails in their white-lists so that they never miss any important emails from us.
After we send the warning emails, we then wait for 10 days, giving everyone a chance to update their credit card information or contact their issuing banks. If we still did not hear anything after 10 days, we temporarily shut down the account, pending full payment of any amount overdue. Again, we do not delete anything, we just temporarily turn the VPS off.
Again we apologize for the inconvenience and we hope to serve you in the future as we have in the past two years.
Thanks.
Billing Dept.
RoseHosting.com
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